OOAK Table Tennis Forum

Is something wrong with Dandoy? Are they in trouble? should I continue ordering from them? Why are they ignoring my emails about the unarrived missing order? Please help!

I have purchased much equipments from Dandoy since 2006, in good satisfaction, In this years, 2011, our TT club(in Korea) has put in 6 orders totalling 470 Euros, and have received all the orders but one in good shape, though some orders took some time to arrive. However, the problem is the one missing order. Dandoy has sent me a Post office tracking number(RA836100546BE) of the order #49792(order date04/16/11) but when I checked with the Korean Post Master, they said, such package has not arrived into Korea at all. So I sent an email to dandoy to check with Begium Post Master about the tracking number. I did not receive any reply from Dandoy. I sent several letters since, but still have not heard from them past 2 weeks. Normally their response was quite quick and precise, but why are they ignoring this time? Ignoring a request for tracking an order is not a proper action of a reputable international vendor,

This is sad as I have had a long good relations with them and this puts me in a position to wonder why the change of character of Dandoy?

I think Mr. Dandoy do read this forum from time to time, and I would really like to hear his explanation of the actions taken by his employees. for the Dandoy's information, our TT clubs emails are [email protected] and [email protected] . Please let me know the status of the package, or at least a reply of acknowledgement of the receipt of my emails.

Sincerely, a long time satified but now wondering customer of Dandoy

Welcome to our forum ti17!

Unfortunately your're not the first to experience this, we've had a few threads on this already. I believe Dandoy are quite good when the equipment is in stock, but they don't handle things well, when things are not in stock.

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Setup1: Re-Impact Smart, Viper OX, Victas VS 401 Setup2: Re-Impact Barath, Dtecs OX, TSP Triple Spin Chop 1.0mm Setup3: Re-Impact Dark Knight, Hellfire OX, 999 Turbo
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I will not order from Dandoy anymore. I have ordered 2 times, the first was fine, the second was a 60.00 usd order and they charged my card for it and on the same day they charged a 108.00 usd. I only had the one order that day (my original order from them that went ok was the previous month). They was responding to my emails at first denying the second charge, then they started saying I did place 2 orders. BIG hassle for me and I have disputed the charge through my bank so maybe I will be refunded, but who knows??

This is my only experience with them, and based on this I would advise NOT to order there. Hope you get your stuff in eventually, if not dispute the charge or try to get refund...

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Hi,

I come from Belgium and I know Dandoy very well. Before to be implicated into "equipement fanastism" I often order from Dandoy. I have never had any problems but I have heard a lot of complaints. Therefore I prefer to avoid this seller.

Moreover Bpost (= the Belgium Post) has a lot of problems for the moment. Indeed the staff is on strike so the shipping is not optimal. They give priotiry for the interior mail before solving the international shipping.

Greetings,
CeTh

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Forehand : LKT Pro XP 1,8mm
Blade : Donic Waldner Diablo Senso ST
Backhand : LKT Pro XP 1,8mm

Thanks CeTh, that's very useful information!

I've heard of quite a few shipping issue to/from Europe lately...not sure which countries are affected.

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OOAK Table Tennis Shop | Re-Impact Blades | Butterfly Table Tennis bats
Setup1: Re-Impact Smart, Viper OX, Victas VS 401 Setup2: Re-Impact Barath, Dtecs OX, TSP Triple Spin Chop 1.0mm Setup3: Re-Impact Dark Knight, Hellfire OX, 999 Turbo
Recent Articles: Butterfly Tenergy Alternatives | Tenergy Rubbers Compared | Re-Impact User Guide

No problem If you have got any questions about West-European manufactuers (Belgium, France, Germany) you can ask me.

And don't hesitate to correct my bad English... It is not my mother language

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Forehand : LKT Pro XP 1,8mm
Blade : Donic Waldner Diablo Senso ST
Backhand : LKT Pro XP 1,8mm

Finally I got a reply from Dandoy.
They said they will look into the problem and let me know in 2-3 days.
It took long time but I am thankful for the reply!

It took 3 months but Dandoy tracked the package to be lost by the Belgium Post office and sent me a new one.
AND IT HAS ARRIVED TODAY, HEW!!!!
It took lots of waiting and being kept in the dark, but they did solve the problem and followed up.

Hurray for Dandoy!

Luckily, my tube carbo with hexer hd and acuda s1 turbo arrived in a couple of weeks, much cheaper than from the states!

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Blade: American Hinoki 1-ply NWC 69 grams - Stiga Tube Carbo
FH: Juic 999 Turbo MAX - Andro Hexer HD 1.7
BH: Butterfly Spin Art 2.1 - Donic Acuda S1 Turbo 1.8

Congratulations. That is the first story I have read of Dandoy actually making good on something going wrong with one of their orders. Perhaps they have started to feel the "loss of business" their previous attitude has cost them and are taking a new approach. I have never ordered from Dandoy due to the horror stories I have read about the lack of response to communication when things go wrong.

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I'm always in the dark, but the Dark sheds lights upon everything!! Beauty is only pimple deep! Beauty is in the eye of the pipholder!
S/U 1: Blade: Bty Gergely . FH Black Andro Rasant 2.1 . BH Red Tibhar Grass Dtecs
S/U 2: Blade: Bty Gergely . FH Black Hexer+ 2.1 . BH Red GD Talon
S/U 3: Blade: Bty Gergely . No rubbers...thinking of adding Red Dtecs and Black Rasant
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I have allways had very good service from Dandoy. Used them a lot. Once I ordered a robot, and it crashed, then they talked to Sweden and I got a new robot even before i sent the old one, it took just a couple of days. After a while I needed som spare parts that Dandoy didn't have, then they gave me the e-mail to the fabricant of the robot and I got my spare parts
They have allways responded my mails within one day or maybe two.
All of my orders for bats and rubbers (MANY) has gone very smooth and fast

I have NO complains on Dandoy, except for the higher prices lately

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Main setup :

Blade : Butterfly Gionis All+
FH : DHS Skyline 3-60 (black)
BH : Spinlord Dornenglanz OX (red) (no gluesheet)

Hi all,

I recently order a blade and two rubber sheets from Dandoy. The email I received said it was dispatched on Dec. 1. Has anyone ordered from Dandoy from the U.S. (I am in Chicago). If so, I long does it usually take in business days to get a tracking number on the order and how long does it take to usually arrive. I am looking to make this a holiday present. Thanks for the help.

Rich

from where did you receive that email & how that email came to you ?

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