Update: The did the right thing and issued me a full refund, thanks for the great customer service in the end.
Well I hate to do this but I'm going to leave this here and see how they respond to a new customer.
Here is my issue. I ordered a Butteryfly Amicus Professional Robot and Some Practice balls from Tropic Table Tennis.
items were shown as in stock. I receive an email from Steve and he stated that the item was back ordered and the ETA was Feb 20th, 2016.
I waited until the next day and managed to find the same item instock at another store so I contacted them about cancelling my order.
They want to charge me 4% fee for an item that they showed instock but didn't have in stock. I wouldn't be a big deal if the item wasn't an such expensive item, but I feel it's unreasonable and unethical to charge me $81.60 for something they are the cause of. If they had the item and I didn't have to wait for it for a month I wouldn't have even considered changing or canceling my order.
Their website also states that I can cancel the order on back ordered items with no additional charges. (see attached picture). I'll be happy to revise my post here if the issued is resolved.
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