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PostPosted: 21 Dec 2015, 08:18 
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Hey guys,

Steve from Tropic Table Tennis here. Our team has been involved in commerce for awhile and we just got started in table tennis a few months ago.

We put in a lot of work with the site and just wanted to let you guys know about it. We also just started a loyalty program where every dollar you spend at our store, you will get points that you can exchange for coupon codes.

Check us out, we like to do things a little different than most retailers!

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PostPosted: 06 Jan 2016, 12:41 
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New promotion on TTT ending soon!

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PostPosted: 28 Jan 2016, 07:30 
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Update: The did the right thing and issued me a full refund, thanks for the great customer service in the end. :)

Well I hate to do this but I'm going to leave this here and see how they respond to a new customer.

Here is my issue. I ordered a Butteryfly Amicus Professional Robot and Some Practice balls from Tropic Table Tennis.

items were shown as in stock. I receive an email from Steve and he stated that the item was back ordered and the ETA was Feb 20th, 2016.

I waited until the next day and managed to find the same item instock at another store so I contacted them about cancelling my order.

They want to charge me 4% fee for an item that they showed instock but didn't have in stock. I wouldn't be a big deal if the item wasn't an such expensive item, but I feel it's unreasonable and unethical to charge me $81.60 for something they are the cause of. If they had the item and I didn't have to wait for it for a month I wouldn't have even considered changing or canceling my order.

Their website also states that I can cancel the order on back ordered items with no additional charges. (see attached picture). I'll be happy to revise my post here if the issued is resolved.


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Screenshot 2016-01-27 13.58.14.png
Screenshot 2016-01-27 13.58.14.png [ 71.17 KiB | Viewed 1625 times ]


Last edited by briankstan on 28 Jan 2016, 10:45, edited 1 time in total.
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PostPosted: 28 Jan 2016, 09:43 
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Do you feel lucky (young) punk?
Do you feel lucky (young) punk?
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TTT,
Do you actually carry stock or are you a middleman taking orders and sending that to other companies?
That might explain why you did not know it was out of stock and backordered?


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PostPosted: 28 Jan 2016, 10:43 
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I will say after having a few emails back and forth that they did the right thing and issued me a full refund.

I would count them as a stand up place and prioritize their customers as coming first. I'll for sure check them out for some of my future Table Tennis Needs. :up:


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PostPosted: 16 Jan 2017, 17:13 
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Blade: Vicaria
FH: Tenergy 64FX
BH: Tenergy 80FX
Hello All - can anyone comment whether Tropic Tabble Tennis is a real store or just a concept ?
In the past week I have called them 3 times and emailed / messaged
twice and I am yet to hear back from them.

Please advise if I should try connecting with them further or make my purchase from some place else.

Thanks in advance.


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PostPosted: 26 Feb 2017, 08:10 
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How did you go?


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