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Amicus Prime tablet won't connect
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Author:  AZ_Jim [ 21 Mar 2021, 05:11 ]
Post subject:  Amicus Prime tablet won't connect
I have had a Butterfly Amicus Prime for over a month, but today the tablet will not connect. Tried unplugging the unit and restarting the app, but nothing--connection manager just spins. Any help?
Author:  Rob M [ 21 Mar 2021, 10:20 ]
Post subject:  Re: Amicus Prime tablet won't connect
Our club has one, I have minimal experience using it but i know there's a wifi connectivity button on the tablet try it. If that fails contact butterfly.
Author:  larrythoman [ 09 Apr 2021, 07:33 ]
Post subject:  Re: Amicus Prime tablet won't connect
Try these things. The first ones are the most likely:

• Check Settings>Location and Settings>Bluetooth. Both must be on.

• Try setting Settings>Location to High accuracy.

• Update the app (Info screen) and the firmware (Robot screen) to the latest version. Do not use your tablet while updating is in progress.

• Robot must be powered on. Upon connecting to power, your robot must respond with a Head Reset procedure where the Deflector Plate moves around and then all 3 wheels spin forward. If the robot does not respond with a Head Reset, then check the Power Supply. It has a small green LED that should be lit. If unlit, the Power Supply is probably bad and should be replaced. (Please note that immediately after plugging into power, it may take up to 1 minute for the green LED to light up. Also, some Power Supplies do not have a green LED). Also if the Head Reset does not occur, make sure the Head Cable (comes down from the head and plugs into the top of the base) is plugged in securely. Check the pins on the end of that cable to be sure none are missing or bent (there should be 15 pins).

• Try closing the Amicus app and then re-opening it. To close, tap the open square (Open Apps screen), then the X at top right of the Amicus app window. To re-open, tap the open circle (Home screen) and then the circle with 6 dots in it (Apps screen), and tap the Amicus app.

• Do you have the Amicus app installed on two or more devices? If so, be sure only one app is trying to connect to the robot. The other apps should be closed or show the robot being disconnected.

• Do you have 2 Amicus apps installed on one device? If so, one must be deleted. Check Settings>Apps to verify that only 1 Amicus app is listed.

• Does your Robot screen show Firmware version, Serial number, Bootloader version, and Hardware version? Or does it show Waiting for informations? If you see the Waiting for informations message for more than a second, the Power Circuit Board may be bad and is preventing the tablet from connecting to the firmware chip on that board. You'll need to replace that board.

• Try resetting the tablet by pressing the Reset button on the bottom of the tablet. You will need a paper clip or similar object to press the button through the small hole. After pressing, tablet will turn off, reset, and then turn back on.

• If pressing the Reset button doesn’t work, try resetting the tablet to factory settings. Before doing this, please save your custom drills to a mini-SD card. To reset, tap the Settings app, go to Backup and reset, select Factory data reset, and finally tap the Reset Tablet button. The procedure takes about 10 minutes. Then update the tablet, using the Check For Updates button on the Info screen, and connect the tablet to the robot. After a factory reset, you will need to restore all settings and any custom drills you saved before doing the reset.

• Eliminate possible Bluetooth signal interference. Turn off other Bluetooth devices that show up in the Settings>Bluetooth tab or move them at least 10 meters away from the robot. Also other devices that use the 2.4 Ghz bandwidth can interfere with Bluetooth signals.
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